Orders will normally be shipped within 3 days.
FREE pickup at NovArt or delivery within 10 km.
I use My Pack Home for both national and international shipping.
https://www.postnord.no/tjenester-bedrift/priser-og-vilkar
With MyPack Home you get the possibility to choose:
Date and approximately time for delivery.
- Pickup point or if you prefer home delivery. No signature required.
- Delivery information, example; on the stairs, in the garage, behind the house
- The receiver will be notified with a sms or mail the day before delivery with all necessary information and a link where to choose different delivery alternatives and time.
If the sending aren’t picked up by the expire date for pickup, it will be returned to NovArt. You will then be charged for the extra shipping cost of the return.
R E T U R N
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where refunds not are granted:
- Any item not in its original condition, is damaged not due to our error.
- Any item that is returned more than 14 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: NovArt. Store elvegate 24. 4514 Mandal. Norway
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at post@novart.no for questions related to refunds and returns.